Wednesday, June 3, 2009

UK Retailers Wake Up to IT?

Most of the tweets from Retail Week today featured one or the other IT-related news about UK-based retailers.

Lidl UK is introducing a document management system within its property division to digitize more than 200,000 documents.  The system is expected to reduce the time Lidl wasted to sort, filter, retrieve, update, and file information.  The system has the capability to expand across Lidl's European business.

Sainsbury appointed Rob Fraser, a former group IT director at Boots, and currently vice president, consumer, technology & transport at CSC, as IT Director on its operating board.

Jacobs, a 17-store photography retailer in UK is implementing a Microsoft-based multichannel platform from a company named Maginus across its business.  The company plans to improve its customer service across channels.  The MCC system is a complete retail platform with EPoS, ERP, and e-commerce functionalities.

What happened in UK?  All the retailers suddenly decided that it is time to implement new IT systems?  Or do they sense a recovery and want to be ready with a modern avatar for their customers when they return? I want to believe that partially it is the latter, especially in light of the global positive consumer sentiment flying around.

Positive election results in India, positive housing prices in U.S., increased IT expenditure by UK retailers.  Let us hope it amounts to end of the downturn. :)


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